Full Return Policy
  • Orders placed between Oct 30th – December 30th, 2025, can be returned through Jan 31st, 2026. This policy will not apply to any items purchased as final sale and collab items.

  • No returns or exchanges are accepted on underwear, bodysuits, bikinis, swimwear, socks, sandals, hair accessories, or caps.

  • Merchandise must be in original condition, with all tags and liners still attached; untagged items should be returned with original packaging.

  • Refunds will be issued to the original method of payment only (including prepaid credit cards) or for store credit at your discretion; store credit will be issued in the case of gift returns.

  • Items marked Final Sale cannot be returned.

  • Online orders may be returned by mail or in person at a store location. Original shipping fees will not be refunded.

  • Combined returns are prohibited.

  • Return labels for APO/FPO addresses cannot be generated.

  • Returns by mail are subject to a $6.00 return shipping fee, which will be deducted from your refund.
Returns Process & Refunds
  • Once you have completed your return online, you will be emailed your QR code and Return Label.Your package can be dropped off at USPS and UPS locations within 14 days from creating your label. If you are planning to return in-store, you do not need to complete an online return.

  • Once your return is received and inspected, we will notify you if your return is accepted or declined.This process can take up to 7 business days from the date your return tracking information shows delivered.

  • Please note that refunds can take up to 3-5 business days to appear on your bank account due to varying processing times of financial organizations.

  • Where returns are processed for store credit, a SKIMS gift card will be issued once your return order is received, and sent to the email used to make the original purchase.

  • If the shipment does not contain the product in new condition, we reserve the right to void the credit or, if the credit has been used, charge your original payment method for the used credit.
Terms & Conditions

All returns are handled on a case-by-case basis and ultimately at Moldea’s discretion, including determining whether an item is unworn, unwashed, and in original condition, with the intent of providing the best possible experience to our customers. Potential fraud or abuse of this policy — including excessive or unreasonable return behavior — may result in the rejection of future transactions or returns. If we choose to provide a refund beyond the standard return window, or in the event that no proof of purchase is provided, refunds will be issued to Moldea store credit or in accordance with applicable local laws.

In certain circumstances, we may request additional information, including personal data, for verification purposes.

Moldea’s practices relating to the collection, use, and protection of such personal information are further detailed in our Privacy Policy.

Moldea’s full Terms & Conditions, including details on rewards, promotions, and service policies, are available here.